FAQs

Q: What meals come with the customized meal prep package?

A: The meals change weekly and are listed on the "meal prep menu" page

Q: If I choose pickup, when can I pick them up?

A: On pickup Days: Sunday 11am-3pm, Wednesday 11am-5pm.

If you choose to pickup the day after your chosen pickup day, we are open M-Th, 10-5, and closed Friday.

Q: What is the minimum amount of meals I can order?

A: There is no minimum. Delivery fees are flat however and pickup is free. So if ordering 1 meal or 25, you will be charged delivery fees flat regardless. 

Q: What allergies can you work around?

A: With our customized meal prep packages we can work around every allergy mentioned. There isn't one we have come across yet that we cannot! If you specify your allergy and we need further details, we will surely contact. 

Q: Do I have to be home for delivery?

A: Not at all. We deliver within a specified time frame (dependent on location and date)  and bags are thermogenic-insulated with ice packs included to keep food cold for up to 6 hours. 

Q: Where can I put my customized macros?

A: On the checkout page we have a box that asks for any special instructions for our kitchen to accomodate to. 

Q: What do we do with these lovely branded bags?

A: Plan on ordering more in the future? Leave them on your front porch for your next delivery! Please and thank you =)

Refund Policy:

We have a 24-hour refund policy, which means you have 24 before receiving your meals to request a refund or order cancellation. 

Any and all other refunds after receiving meals due to damages, issues with order accuracies or distaste for ingredients are able to be reviewed by ownership for discretionary resolution. Please contact csmith@lyfemeals.com for any of these concerns. 

Cancelling Subscriptions: 

Each subscriptions has a different signup offering. Please be sure to read and review all details describing your subscription. Since there tends to be large and consistent discount offerings, the period which you are obligated to stay committed to that timeline. 

To start a return, you can contact us at csmith@lyfemeals.com. Please note that returns will need to be sent to the following address 208 27th St. Unit 101 Virginia Beach, VA.

You can always contact us for any return question at csmith@lyfemeals.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csmith@lyfemeals.com.